Navigating the world of AI companions can be exciting, but understanding how your data is handled is crucial. The Candy AI Free data privacy policy outlines how EverAI Limited, the company behind Candy AI, collects, uses, and protects your information. This guide breaks down the key points of the policy in plain language, so you can feel confident and informed while enjoying the service. We’ll cover everything from what data is collected and why, to your rights and how to exercise them.

Understanding What Data Candy AI Free Collects and Why

Candy AI Free collects various types of data to provide and improve its services. This data collection starts from the moment you create an account and continues as you interact with AI Companions. Let’s break down the different categories to understand the reasoning behind each.

  • Account Creation: When you sign up, Candy AI Free collects your email address, an encrypted password, and a nickname. They might also collect your gender and first/last name if you use a third-party login (like Google or Facebook) and voluntarily provide that information. For users in the UK, age verification data is also collected. This information is needed for account creation, security, and to comply with legal requirements.
  • Account Management: To personalize your experience and address any questions or issues, Candy AI Free collects data like your in-app currency, country/city, token balance, last account update time, sign-in data, and sign-in count. This helps them understand how you use the service and provide relevant support.
  • Providing the Service: This is where the AI magic happens! Candy AI Free collects your preferences for AI Companions (like desired ethnicity and age) and the prompts you enter when interacting with them. They also collect the content generated by the AI Companions themselves. This data is essential to provide you with the personalized and engaging experience Candy AI Free offers.
  • Service Support: If you need help, Candy AI Free collects supporting data, your email address, device information, browser type, and cookies to assist you effectively.
  • Improving the AI: To make Candy AI Free even better, your exchanges with AI Companions are anonymized and/or de-identified and used for service improvement, internal research, quality assurance, and data analysis.

Decoding How Candy AI Free Uses Your Data

The data collected by Candy AI Free serves several key purposes, always aimed at improving your experience and maintaining the integrity of the platform.

  • Making the AI Smarter: De-identified and anonymized exchanges with AI companions, along with data about how you interact with the platform, help Candy AI Free improve and develop its AI models, conduct research, and ensure quality.
  • Keeping Things Running Smoothly: Log files of user interactions with the platform, user IDs, and timestamps are collected for debugging and technical analysis. This helps identify and fix any glitches or technical issues. Importantly, these log files are automatically deleted after 30 days.
  • Handling Payments Securely: When you subscribe or request a refund, Candy AI Free uses payment service providers to collect your personal and payment information.
  • Reaching Out (With Your Permission): If you opt-in, Candy AI Free may use your email address, name, and account number to send you marketing emails or invite you to participate in their affiliate marketing program.
  • Understanding What You Want: Candy AI Free may ask you to answer customer surveys or participate in marketing campaigns and market analysis. This information is used to improve the service and better understand your needs.
  • Maintaining a Safe Environment: Candy AI Free collects requests/prompts to AI models, user/content reviewed by human moderators, actions taken, metadata (like time/date and IP address), account data/history, and information required by authorities to ensure the safety and moderation of the platform.
  • Legal and Financial Obligations: Candy AI Free collects supporting data (like contact and payment data) to meet its legal and accounting obligations.
  • Complying with Lawful Requests: Sometimes, Candy AI Free is required to collect supporting data to comply with lawful requests from authorities.

Understanding Your Rights and Choices Regarding Your Data

You have significant control over your personal data with Candy AI Free. Understanding these rights is essential to managing your privacy effectively.

  • Marketing Opt-Out: You always have the option to unsubscribe from marketing communications by clicking the link in the emails or contacting Candy AI Free directly. Remember that opting out of marketing emails won’t stop you from receiving service-related communications.
  • Data Access: You have the right to request a copy of your personal data held by Candy AI Free.
  • Data Correction: You can ask Candy AI Free to correct any inaccurate or incomplete personal data they have about you.
  • Data Deletion: Under certain circumstances, you can request that Candy AI Free delete your personal data.
  • Restricting Processing: You have the right to restrict how Candy AI Free processes your data in specific situations.
  • Data Portability: You can request to receive your data in a machine-readable format or have it transferred to another data controller.
  • Withdrawing Consent: You can withdraw your consent for data processing at any time.
  • Objecting to Processing: You have the right to object to the processing of your data based on legitimate interests.
  • Objecting to Direct Marketing: You can object to the use of your data for direct marketing purposes.
  • Safeguards Information: You have the right to obtain information about the safeguards used for data transfers outside your jurisdiction.

Who Candy AI Free Shares Your Data With

Candy AI Free shares your data with certain third parties to provide and improve their services. It’s important to understand who these parties are and why your data is shared with them.

  • Service Providers: Candy AI Free uses various service providers, including payment processors, hosting services, email marketing platforms, and affiliate partner tools. These providers are typically based in the EU and US.
  • Professional Advisors: Candy AI Free may share your data with lawyers, accountants, IT consultants, and PR advisors when necessary.
  • Legal and Regulatory Authorities: Candy AI Free is obligated to share your data with legal and regulatory authorities when required by law.
  • Employees: Your data may be accessed by Candy AI Free employees who need it to perform their jobs.

Candy AI Free states that it does not sell or trade your data without your consent. In the event of a merger or acquisition, your data will remain subject to the privacy notice.

Understanding Data Retention Policies

Candy AI Free retains your data for as long as your account is active or as needed to provide you with services, unless required otherwise by law. Even after you close your account, your personal data is typically stored for a period of time. Account data is kept for 3-5 years after the last use, financial/transactional data for seven years, and marketing data until consent is withdrawn or for two years after the last interaction. These retention periods may be adjusted based on business or regulatory requirements.

Data Security Measures

Candy AI Free implements security measures to protect your data from unauthorized access, loss, or disclosure. While no system is completely impenetrable, Candy AI Free takes reasonable steps to safeguard your information.

Reaching Out With Questions or Concerns

If you have any questions or concerns about the Candy AI Free data privacy policy, you can contact them directly. You can also lodge complaints with your local supervisory authority.

  • Email: support@candymail.ai
  • Address: EverAI Limited, 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta
  • Data Protection Officer Email: DPO@everai.ai
  • UK Representative Contact:
    • Shoosmiths Privacy Services Limited
    • Email: everai.UKrep@shoosmiths.com
    • Address: 1 Bow Churchyard, London EC4M 9DQ.

Candy AI Free may revise its privacy notice periodically. You’ll be notified of substantial changes via email or through the service. Continued use of the service after 30 days of the changes implies acceptance.

Understanding the Candy AI Free data privacy policy empowers you to use the platform with confidence. By being aware of what data is collected, how it’s used, and your rights, you can make informed decisions about your privacy and enjoy the world of AI companions safely.